Three Wise Dames

Marketing in the Life Science Industry

Physician Google Thyself: Updates March ’11 March 30, 2011

Almost a year ago, I published the series Physician Google Thyself (with overview video) and as one might expect, many things have changed. The conclusion and reports out of SXSW provides an opportunity add some newly discovered resources that I think will help physicians leverage digital channels to manage their reputations and grow their practices.

By following Ed Bennett, I became aware of Dr. Kolmes–both were panelists at the recently concluded SXSW (South by Southwest). She exemplifies my truth about HCPs owning their their reputations. Two important discoveries that support Part IV:

  1. Dr. Kolmes is well regarded for her social media policies and other electronic recommendations for health care providers. I am excited to provide a link to these not-to-be-missed resources and they are FREE for HCP’s to use.
  2. Dr. Kolmes also uses a FREE secure email service called HushMail.com. For all the physicians that are (and should be) concerned about maintaining HIPAA privacy this is a brilliant option. Do not miss the section on email in the above mentioned social media policy that Dr. Kolmes provides to patients–it’s used for appointment logistics only and that’s OK! My philosophy is to tell everyone exactly how you will behave; if you set expectations you avoid offending someone or some other bad situation.

As an additional resource for Part IV, I’ve been investigating Reputation.com (formerly Reputation Defender). Their methods seem sound and the price seems reasonable. If you find yourself in a situation where negative information abounds, it might be a good first step to reigning in the chaos.

Reporting from that same SXSW panel session was Susan Spaight of Jigsaw who’s post titled Healthcare and Social Media: boundaries without barriers includes this suggestion:

Dana Lewis shared a great suggestion for approaching physicians to encourage them to participate in social media. Don’t just go to them and say “We want you to do social media.” Show them why first by having the physician Google himself or herself, and explain how social media can change search engine results. Of course, there are other reasons to participate in social media, but this may help the proverbial light bulb go on.”

It’s always nice to be in sync with others. I too have seen the light bulb go on and burn brightly when physicians Google themselves. Part II contains my recommendations for search engine terms to use beyond your name.

Contact me if you want a FREE copy of a spreadsheet to help you keep track of all your listings and profiles. I’ve complied over four dozen general sites that contain HCP listings to get you started.

It’s been fun revisiting this topic and especially great to provide even more resources. If you know any resources you’d like to share, please comment. The Three Wise Dames appreciate the sharing of wisdom.

(C) 2011 eGold Solutions; all rights reserved.

 

Barb’s Truths March 25, 2011

Filed under: Barbara — Barbara Kowalski @ 4:25 pm

Public relations is not just media relations.

Communications can and should be tied to business results.
Corporate culture starts from the top and works its way down to every level of the organization–for better or for worse.
Good reputations are built by consistently doing the right things for the right reasons; it takes time and intention for it to pay dividends on a rainy day.
(C) 2011 Modern Health Communications; all rights reserved.
 

Lisa’s Truths March 23, 2011

Filed under: Lisa — Lisa Pohmajevich @ 10:24 pm
From: http://chinesecalligraphystore.com/free-chinese-symbols/chinese-symbols-for-truth.html Market analysis doesn’t stop or start with the doctor. 

One size (marketing) does not fit all—especially in health care

Building great teams require three rights: need, time and talent.

Setting expectations is like driving in a roundabout.

(c) 2011 pH Consulting; all rights reserved.

 

12 Marketing Truths March 18, 2011

Filed under: Betsy,Debbie,Lisa — Debbie Donovan @ 8:48 pm
Tags: , , , ,
From: http://chinesecalligraphystore.com/free-chinese-symbols/chinese-symbols-for-truth.html

The Three Wise Dames have had many experiences in health care marketing. These collective experiences have each lead us to formulate several truths that help explain the core of successes we’ve seen in our experience. Our posts expand on these truths with the intention of helping others achieve success in their roles.

4 Truths from Betsy

  • Education is a lifelong experience. Experience is a lifelong education.”  (Michael Bugeja –  journalist, author and educator)
  • Just because you can do something doesn’t mean you should.
  • Marketing begins with an understanding of who you’re trying to influence.
  • Marketing and communications initiatives shouldn’t happen in silos.

4 Truths from Debbie

  • Baby step integration of social media channels is the best way to start.
  • Efficient marketing programs are critical for success and compliance.
  • Successful selling to sales is mission critical and very rewarding.
  • Health care providers must own their reputations and practice marketing.

4 Truths from Lisa

  • Market analysis doesn’t stop or start with the doctor.
  • One size (marketing) does not fit all—especially in health care.
  • Building great teams require three rights: need, time and talent.
  • Setting expectations is like driving in a roundabout.

We know many of our esteemed colleagues also have formulated marketing truths so please feel free to post yours. Our collective wisdom can help us all continue to be successful.

(C) 2011 Merryman Communications, eGold Solutions, pH Consulting, all rights reserved.

 

Deb’s Truths March 1, 2011

Filed under: Debbie — Debbie Donovan @ 7:05 pm

Baby step integration of social media channels is the best way to start.

Efficient marketing programs are critical for success and compliance.

Successful selling to sales is mission critical and very rewarding.

Health care providers must own their reputations and practice marketing.

(C) 2011 eGold Solutions; all rights reserved.

 

 
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